Shipping policy

Where we ship
United States only: the 50 states and the District of Columbia. We do not ship to addresses outside the United States. We do not ship to international forwarding services used to move a U.S. package abroad.

APO, FPO, and DPO addresses: email support@getstylewave.com before you order. Some jewelry mailers cannot go through military channels the same way as a street address.

Processing time
1–3 business days after the order is placed. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 12:00 p.m. Eastern Time may be treated as received the next business day.

Transit time
5–12 business days after the carrier’s first scan. Combined, most orders arrive about 6–15 business days after checkout. Tracking, not this range, is the live status of your package.

Shipping cost
Shipping is calculated at checkout from the destination ZIP code, package size, and available method. The amount shown at checkout is the amount you pay. We do not add surprise handling fees after the order.

Carriers
We ship with common U.S. carriers such as USPS, UPS, or FedEx, depending on the package. You cannot choose a carrier unless checkout shows more than one paid method.

Packaging
Jewelry goes out in a small protective mailer or box so chains and earring posts are less likely to bend. Sunglasses ship with a rigid insert or case when the listing includes one.

PO Boxes
USPS deliveries to a PO Box are allowed when checkout accepts the address. Courier services that cannot deliver to a PO Box will not be offered for that address.

Signature and theft
Most packages do not require a signature. If tracking shows delivered, the carrier’s scan is evidence of delivery to that address. Report a missing package within seven (7) days of the delivered scan.

Delays we cannot control
Severe weather, carrier backlogs, incorrect addresses, and peak calendar weeks can extend transit beyond 12 business days. If a package has no movement for five business days after the first scan, email us and we will contact the carrier.

Duties and international tax
Not applicable. We do not export.

Undeliverable packages
If a package comes back to us because of a bad address or an unclaimed notice, we will email you. You may pay the cost to reship inside the United States or request a refund of the merchandise total. The original outbound shipping charge is not refunded on an address error.

Lost in transit
If tracking never shows delivery and the carrier marks the parcel lost, we will replace the items or refund the order, including standard shipping paid on that order.