After you order, you will receive two emails from the store:
1. Order confirmation, sent immediately.
2. Shipping confirmation, sent when the carrier scan exists. That message includes the carrier name and tracking number.
Where to look
Open the shipping email and use the tracking link. If you created a Shopify account, the same information is under your order history on getstylewave.com.
When tracking updates
Carriers sometimes take 24 to 48 hours after our ship notice to show the first movement scan. That gap is normal, especially around weekends.
Processing time
We prepare orders in one to three (1–3) business days after you place them, excluding U.S. federal holidays. An order placed after 12:00 p.m. Eastern Time may start processing the next business day.
Transit time
Once scanned by the carrier, standard transit inside the United States is five to twelve (5–12) business days. Weather, peak season, and remote ZIP codes can add time. Tracking is the source of truth for the package location.
Delivered but you do not have it
Wait until the end of the delivery day, check with anyone else at the address, and look at side doors and building mail areas. If it is still missing, email support@getstylewave.com within seven (7) days of the “delivered” scan. We will open a carrier inquiry. We may replace or refund the order after that inquiry finishes.
No tracking number after three business days
Email support@getstylewave.com with the order number. If we have not shipped yet, we will tell you the status. If we have shipped and the number is missing from your inbox, we will resend it.
We ship to U.S. addresses only. We do not provide international tracking because we do not accept international checkout.