You can ask us to cancel or change an order by emailing support@getstylewave.com with your order number.
Before the order is packed
If we have not packed the order, we will cancel it on request and refund the original payment method. We also accept changes to the shipping address, item, or quantity at this stage, subject to stock.
After the order is packed or handed to the carrier
We cannot pull the package back. You may refuse the delivery or return the items under the Return and Refund Policy after they arrive. Shipping charges already paid are not refunded on a change-of-mind return unless we made an error.
Wrong address entered at checkout
If the package has not shipped, email us the correct U.S. address. If it has shipped, we are not responsible for loss once the carrier shows delivery to the address supplied at checkout. We can reship only after you place a new order or after a returned package comes back to us.
Payment already captured
Shopify charges the payment method when you place the order. A canceled order is refunded to that same method. Refunds post within seven (7) business days after we confirm the cancellation. Your bank or card issuer may take additional time to show the credit.
Partial cancels
You may cancel individual line items if the order has not shipped. We refund those items and ship the rest.
We do not charge a cancellation fee.