What do you sell?
Fashion jewelry and accessories: necklaces, earrings, rings, scarves, sunglasses, belts, and hair accessories. Materials and sizes are on each product page.
Do you ship outside the United States?
No. Checkout is limited to U.S. shipping addresses.
How long does an order take?
Preparation: 1–3 business days.
Carrier transit: 5–12 business days.
Plan on about six to fifteen business days from order date to delivery for a typical address.
How do I change or cancel an order?
Email support@getstylewave.com with the order number before it ships. After it ships, use the return process.
What is your return window?
30 days from the delivery date for eligible items. See the Return and Refund Policy.
Who pays return shipping?
You pay return postage on a change-of-mind return. We pay it when we sent the wrong item, the item arrived damaged, or the item is defective.
When will I see my refund?
After we receive and inspect the return, we issue the refund to the original payment method within seven (7) business days. Your bank may take longer to post it.
Are earrings returnable?
Unworn earrings in original condition, with backs and cards if they came that way, can be returned within 30 days. Earrings that show wear are not accepted for a change-of-mind return for hygiene reasons. Defective earrings are still covered.
Is this fine jewelry?
Not unless the product page says so. Most pieces are fashion jewelry. Plating can wear with sweat, perfume, and water.
Do rings run true to size?
Use the size listed on the product page. If you are between sizes, the Size and Fit page explains how we measure.
Can I get a gift receipt?
Yes. Tell us in the order notes or email us before the order ships.
Do you have a phone number?
Customer service is by email at support@getstylewave.com, Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time.
Where is the company located?
STYLEWAVE LLC, 368 S Eagle Creek Dr, Lexington, KY 40515, United States.