Refund policy
This is the return policy for getstylewave.com. It applies to orders shipped in the United States.
Return window
You have thirty (30) days from the delivery date to request a return of an eligible item. The delivery date is the date the carrier marks the package delivered. If tracking is missing, we use the last date in the expected 5–12 business day transit window.
How to start a return
1. Email support@getstylewave.com within 30 days of delivery.
2. Use the subject line “Return request — [order number].”
3. List the item(s), the reason, and attach photos if the item is damaged, defective, or incorrect.
4. Wait for our written approval and the return address. Do not mail a package until we confirm.
5. Ship the items back within fourteen (14) days of approval. Keep the drop-off receipt.
We respond to return emails within one business day.
Condition we accept
• Unworn and unused.
• No odor, makeup, hair product, or lotion on the piece.
• Original packaging when it was included: earring cards, pouch, sunglasses sleeve, scarf wrap.
• Tags still attached if the item shipped with tags.
• All parts included: earring backs, necklace extenders, belt buckles that shipped on the belt.
Jewelry and hygiene
• Necklaces, rings, belts, scarves, unworn sunglasses, and unworn hair accessories may be returned if they meet the condition rules above.
• Earrings: accepted only if they are unworn and still on the card or in the original pair bag. Worn earrings are not accepted on a change-of-mind return.
• Hair accessories that show hair, styling product, or stretched elastic are not accepted on a change-of-mind return.
Items we do not accept for change-of-mind returns
• Items returned after the 30-day request window.
• Items we did not approve in writing.
• Items damaged by the customer after delivery.
• Final-sale items marked as such on the product page.
• Gift cards, if offered.
Wrong item, damaged in transit, or defective
Photograph the package and the item and email us before you wear or use the piece. We will send a prepaid return label or, when a return is pointless (for example, a shattered sunglass lens), refund or replace without a return. We pay return shipping in these cases.
Who pays return shipping
• Change of mind, wrong size, or “I do not like the finish”: customer pays return postage. We recommend a trackable service. We are not responsible for a return that never arrives.
• Our error, carrier damage, or a manufacturing defect: StyleWave pays return postage.
We do not charge a restocking fee.
Refunds
After the return arrives at our Lexington address, we inspect it. Inspection usually takes one to two (1–2) business days. Approved refunds go to the original payment method within seven (7) business days after inspection. You will receive an email when the refund is sent. Card issuers often take extra days to show the credit.
Refunds include the merchandise price and sales tax on the returned items. Original outbound shipping is refunded only when we made an error, the item was defective, or the item arrived damaged.
Exchanges
We do not run a separate exchange checkout. Return the piece for a refund and place a new order for the size or color you want. If the replacement is in stock, we can hold it for two business days while the return is arranged; ask in the same email.
Late or missing refund
If seven business days have passed since our refund email and your statement still has no credit, email support@getstylewave.com. We will send the transaction reference. After that, the timeline is with your bank.
Failed delivery and never-arrived orders
If the order never arrives, contact us. After we confirm with the carrier, we refund or reship. You do not need to “return” a package you never received.
Return address
Use only the address we send after we approve the request. Unauthorized packages sent to our street address without a return authorization may be refused.
STYLEWAVE LLC
368 S Eagle Creek Dr
Lexington, KY 40515
United States
support@getstylewave.com